17 February 2011

Just a few things i learned. 

SERVICES AND FACILITIES
The facilities of accommodation are all different. All tourist has different ideas of accommodation. The facilities of the accommodation differs from  vife star to one star.


RESTAURANT GROUPS
The food in all restaurants differs from one another. The service of each restaurant, because of their business plan differs from each other.

FSAE FOOD PREPARATION
You need to prepare food properly to prevent food poisoning. Businesses close because of staff not prepairing food highgeenicly.When preparing food there are different methods of preventing food poisoning.

CUSTOMER SERVICE
When having customers they expect a positive experience.When dealing with customers u should be friendly and help full.You should treat customers with respect, meet their needs and expectations. It is important to provide quality service to your customers.
 
18 February 2011

COMMUNICATING WITH CUSTOMERS
Communicating is very importrnt. The way you communicte with customer is the way they remember the serivice. Commuinicating kan be poseitive for the business. Customers is the bigest psrt of a business.The customor can give positive feedback or negative feedback whice can make or brake abusiness.